Our cancellation policy determines what level of refund a member is entitled to. This depends whether SocialLads or the member cancels the members attendance on a paid event.
What refund will you receive if:
You cancel attendance to an event
You can cancel your place on an event or on a waiting list at any time up to the moment that booking closes. Simply go to the event page, click the cancellation button and then confirm your decision. Any refund due will be then be made by our office team within a few days – you don’t need to do anything else.
For event bookings cancelled more than 28 days before the event start time:
If you cancelled within 48 hours of booking, you will receive a full refund. This 48-hour cooling-off period starts from the time of your original booking irrespective of whether you are booking onto a waitlist or onto a place on the event.
Cooling-off periods do not apply to orders cancelled 28 days or less before the start time of the event. If you booked more than 48 hours before you cancelled, 80% of the order value will be refunded (subject to a minimum administration charge of £5.00).
For event bookings cancelled more than 14 days and up to, and including, 21 days before the event start time:
50% of the order value will be refunded (subject to a minimum administration charge of £5.00).
For event bookings cancelled more than 7 days and up to, and including, 14 days before the event start time:
20% of the order value will be refunded (subject to a minimum administration charge of £5.00).
For event bookings cancelled up to, and including, 7 days before the event start time:
no refund is due.
If you are on a waiting list and decide to cancel your booking you will receive a full refund with no administration charge deducted.
Please note that if you are on a waiting list and are promoted onto an event at any time before the event closes you will immediately become an attendee. If you subsequently decide to cancel your place, any refund due will be calculated as a confirmed booking like all other attendees (and the potential 48 hour cooling off period for event bookings as described above also applies). The waiting list refund option no longer applies.
Hence if you are on a waiting list and decide at any time that you no longer wish to attend should you be successful in gaining a place on the event, you should cancel your place on the waiting list (and receive a full refund with no administration charge deduced) BEFORE you gain a place on an event.
If you are still on a waitlist for an event when the event booking closes, then unfortunately you have not succeeded in gaining a place on the event. You will automatically receive a full refund with no administration charge deducted.
When you cancel your attendance on a paid-for event, or if are still on a waitlist when an event closes, a support ticket will be automatically created to notify the admin team.
Refunds are processed manually by the admin team and therefore take some time. Please only contact us if you have not received a refund within 5 working days, by emailing admin@SocialLads.co.uk with the full details.
For all events we recommend you have appropriate insurance to cover you for the cost of any changes you may need to make to your plans.
SocialLads cancels an event
In the very rare circumstances in which SocialLads cancels an event, you will receive a full refund from us.
We are unable however, to take liability for any other related expenses such as any travel arrangements, accommodation costs etc. which you may incur, and as such refunds are limited only to the event price that you have paid. We encourage members to take out their own suitable insurance to cover these eventualities.